Welcome to GeoDynamics Support

How to contact our support team

Every day, our support engineers are ready to answer your questions and resolve your issues. You can reach our support team in several ways.

Service request

You can submit your service request easily online. We ensure it is handled as quickly as possible. When submitting your request, you can choose which department you wish to contact.

Submit a service request

By phone

Call us:
Mon–Thu: 8:30 – 17:00
Friday : until 16:30

+32 (0)56 35 16 36

By email

Do you have a more complex issue? Send an email to our helpdesk:

• For issues with devices or hardware: support@geodynamics.be

• For questions about your account or invoicing: sales@geodynamics.be

Welcome to GeoDynamics Support

How to contact our support team

Every day, our support engineers are ready to answer your questions and resolve your issues. You can reach our support team in several ways.

Service request

You can submit your service request easily online. We ensure it is handled as quickly as possible. When submitting your request, you can choose which department you wish to contact.

Submit a service request

By phone

Call us:
Mon–Thu: 8:30 – 17:00
Friday : until 16:30

+32 (0)56 35 16 36

By email

Do you have a more complex issue? Send an email to our helpdesk:

• For issues with devices or hardware: support@geodynamics.be

• For questions about your account or invoicing: admin@geodynamics.be

Have a question while using our platform?

Via our chat function, you can ask your questions quickly and easily. Our helpdesk is here to help.

Have a question while using our platform?

Via our chat function, you can ask your questions quickly and easily. Our helpdesk is here to help.

Have another question?

Fill in the form below and we will get back to you as soon as possible.

Name

This field is for validation purposes and should be left unchanged.

Your name(Required)

Your company(Required)

Email address(Required)

Your direct telephone number(Required)

Type of service(Required)

What do you want to schedule?(Required)

Dear customer, don’t forget to submit your request in time for a new installation, a transfer, an extension or a reinstallation. The schedule fills up quickly during the school holidays! Therefore, you need to take a waiting period of 3 to 4 weeks into account.

Dear customer, please complete the field below as accurately as possible with your request to enable us to help you quickly and efficiently.

Technical support

For which device do you need technical support?

Track and Trace device

Badge reader

Activity table

Garmin GPS

Barcode scanner

Badges

Time clock

Other

Blackbox - Track and Trace device

Please describe the problem

Device is offline/no more positions

No follow-up abroad/other country

Wrong positions/blocked positions

Other

Badge reader

Please describe the problem

Defective badge reader

Wrong registrations/missing registrations

Other

Activity table

Please describe the problem

Defective activity table

Wrong registrations/missing registrations

Other

Garmin GPS device

Please describe the problem

Garmin is defective

Messages are not going through

Other

Barcode scanner

Please describe the problem

Defective scanner

Not reading correctly

Other

Badges

Please describe the problem

Badge is defective

Additional order

Other

Punch clock

Please describe the problem.

No longer starts

Sends no information

Other

Dear customer, please complete the field below as accurately as possible with your request to enable us to help you quickly and efficiently.

Disassembly

Data for the vehicle(s) requiring disassembly

Please thoroughly describe the vehicle(s). Use a semicolon to differentiate between vehicles.

License plate Vehicle (make + model) Chassis number

Desired date for the disassembly (preferably always schedule one week in advance)

Alternative date for the disassembly (preferably always schedule one week in advance)

2nd alternative date for the disassembly (preferably always schedule one week in advance)

Desired location for the disassembly

Street + number Postal code Municipality

Contact person on-site

First name Last name Telephone number

Comments

Reinstallation

What do you want to reinstall?

Blackbox

Badge reader

Activity keyboard

Privacy button

Is the black box added in your possession?

Yes

Non

What is the serial number (or several for the unit)?

The serial number usually starts with 2000 or 101000 and can be found on the reverse or the side of the black box. Use a space to differentiate between different units.

Data for the vehicle(s) requiring reinstallation

Please thoroughly describe the vehicle(s). Use a semicolon to differentiate between vehicles.

License plate Vehicle (make + model) Chassis number

Desired date for the reinstallation (preferably always schedule one week in advance)

Alternative date for the reinstallation (preferably always schedule one week in advance)

2nd alternative date for the reinstallation (preferably always schedule one week in advance)

Desired location for the reinstallation

Street + number Postal code Municipality

Contact person on-site

First Last Telephone number

Comments

Transfer

From one vehicle to another in a single location

Data for the vehicle(s) from which the system should be removed.

Please thoroughly describe the vehicle(s). Use a semicolon to differentiate between vehicles.

License plate Vehicle (make + model) Chassis number

Data for the vehicle(s) in which the system should be installed.

Please thoroughly describe the vehicle(s). Use a semicolon to differentiate between vehicles.

License plate Vehicle (make + model) Chassis number

Desired date for the transfer (preferably always schedule one week in advance)

Alternative date for the transfer (preferably always schedule one week in advance)

2nd alternative date for the transfer (preferably always schedule one week in advance)

Desired location for the transfer

Street + number Postal code Municipality

Contact person on-site

First Last Telephone number

Comments

Repair

Data for the vehicle(s) requiring repair

Please thoroughly describe the vehicle(s). Use a semicolon to differentiate between vehicles.

License plate Vehicle (make + model) Chassis number

What needs to be repaired?

Blackbox

Activity table

Badge reader

Other (describe it below)

Other

Dear customer, please complete the field below as accurately as possible with your request to enable us to help you quickly and efficiently.

Desired date for the repair (preferably always schedule one week in advance)

Alternative date for the repair (preferably always schedule one week in advance)

2nd alternative date for the repair (preferably always schedule one week in advance)

Desired location for the repair

Street + number Postal code Municipality

Contact person on-site

First Last Telephone number

Comments

New installation

What do you want as a new installation?

Blackbox

Activity tab

Badge reader

Other (describe it below)

Other:

Data for the vehicle(s) requiring a new installation

Please thoroughly describe the vehicle(s). Use a semicolon to differentiate between vehicles.

License plate Vehicle (make + model) Chassis number

Desired date for the installation (preferably always schedule one week in advance)

Alternative date for the installation (preferably always schedule one week in advance)

2nd alternative date for the installation (preferably always schedule one week in advance)

Desired location for the installation

Street + number Postal code Municipality

Contact person on-site

First Last Telephone number

Comments

Privacy(Required)

By clicking send, you agree to our Privacy Policy.

Have another question?

Fill in the form below and we will get back to you as soon as possible.

Facebook

This field is for validation purposes and should be left unchanged.

Your name(Required)

Your company(Required)

Email address(Required)

Your direct telephone number(Required)

Type of service(Required)

What do you want to schedule?(Required)

Dear customer, please complete the field below as accurately as possible with your request to enable us to help you quickly and efficiently.

Technical support

For which device do you need technical support?

Track and Trace device

Badge reader

Activity table

Garmin GPS

Barcode scanner

Badges

Time clock

Other

Blackbox - Track and Trace device

Please describe the problem

Device is offline/no more positions

No follow-up abroad/other country

Wrong positions/blocked positions

Other

Badge reader

Please describe the problem

Defective badge reader

Wrong registrations/missing registrations

Other

Activity table

Please describe the problem

Defective activity table

Wrong registrations/missing registrations

Other

Garmin GPS device

Please describe the problem

Garmin is defective

Messages are not going through

Other

Barcode scanner

Please describe the problem

Defective scanner

Not reading correctly

Other

Badges

Please describe the problem

Badge is defective

Additional order

Other

Punch clock

Please describe the problem.

No longer starts

Sends no information

Other

Dear customer, please complete the field below as accurately as possible with your request to enable us to help you quickly and efficiently.

Disassembly

Data for the vehicle(s) requiring disassembly

Please thoroughly describe the vehicle(s). Use a semicolon to differentiate between vehicles.

License plate Vehicle (make + model) Chassis number

Desired date for the disassembly (preferably always schedule one week in advance)

Alternative date for the disassembly (preferably always schedule one week in advance)

2nd alternative date for the disassembly (preferably always schedule one week in advance)

Desired location for the disassembly

Street + number Postal code Municipality

Contact person on-site

First name Last name Telephone number

Comments

Reinstallation

What do you want to reinstall?

Blackbox

Badge reader

Activity keyboard

Privacy button

Is the black box added in your possession?

Yes

Non

What is the serial number (or several for the unit)?

The serial number usually starts with 2000 or 101000 and can be found on the reverse or the side of the black box. Use a space to differentiate between different units.

Data for the vehicle(s) requiring reinstallation

Please thoroughly describe the vehicle(s). Use a semicolon to differentiate between vehicles.

License plate Vehicle (make + model) Chassis number

Desired date for the reinstallation (preferably always schedule one week in advance)

Alternative date for the reinstallation (preferably always schedule one week in advance)

2nd alternative date for the reinstallation (preferably always schedule one week in advance)

Desired location for the reinstallation

Street + number Postal code Municipality

Contact person on-site

First Last Telephone number

Comments

Transfer

From one vehicle to another in a single location

Data for the vehicle(s) from which the system should be removed.

Please thoroughly describe the vehicle(s). Use a semicolon to differentiate between vehicles.

License plate Vehicle (make + model) Chassis number

Data for the vehicle(s) in which the system should be installed.

Please thoroughly describe the vehicle(s). Use a semicolon to differentiate between vehicles.

License plate Vehicle (make + model) Chassis number

Desired date for the transfer (preferably always schedule one week in advance)

Alternative date for the transfer (preferably always schedule one week in advance)

2nd alternative date for the transfer (preferably always schedule one week in advance)

Desired location for the transfer

Street + number Postal code Municipality

Contact person on-site

First Last Telephone number

Comments

Repair

Data for the vehicle(s) requiring repair

Please thoroughly describe the vehicle(s). Use a semicolon to differentiate between vehicles.

License plate Vehicle (make + model) Chassis number

What needs to be repaired?

Blackbox

Activity table

Badge reader

Other (describe it below)

Other

Dear customer, please complete the field below as accurately as possible with your request to enable us to help you quickly and efficiently.

Desired date for the repair (preferably always schedule one week in advance)

Alternative date for the repair (preferably always schedule one week in advance)

2nd alternative date for the repair (preferably always schedule one week in advance)

Desired location for the repair

Street + number Postal code Municipality

Contact person on-site

First Last Telephone number

Comments

New installation

What do you want as a new installation?

Blackbox

Activity tab

Badge reader

Other (describe it below)

Other:

Data for the vehicle(s) requiring a new installation

Please thoroughly describe the vehicle(s). Use a semicolon to differentiate between vehicles.

License plate Vehicle (make + model) Chassis number

Desired date for the installation (preferably always schedule one week in advance)

Alternative date for the installation (preferably always schedule one week in advance)

2nd alternative date for the installation (preferably always schedule one week in advance)

Desired location for the installation

Street + number Postal code Municipality

Contact person on-site

First Last Telephone number

Comments

Privacy(Required)

By clicking send, you agree to our Privacy Policy.

Time registration

Activity registration

Attendance registration

Leave management

Track & Trace

PROOF AI

Equipment Management

Mobility allowance

Event Tracking

Access control

Planning

Construction

Installation

Service & Maintenance

Other

Welcome to GeoDynamics Support

How to contact our support team

Service request

By phone

By email

Welcome to GeoDynamics Support

How to contact our support team

Service request

By phone

By email

Have a question while using our platform?

Have a question while using our platform?

Have another question?

Technical support

Disassembly

Reinstallation

Transfer

Repair

New installation

Have another question?

Technical support

Disassembly

Reinstallation

Transfer

Repair

New installation